Warranty & Return Policy

After-sales Policy

1 Objective

The Fanda After-sales Policy (referred to as “the policy”) is formulated in accordance with the Malaysia Sale of Goods Act 1957 to establish standardized terms and conditions for return and refund, replacement, maintenance, and other after-sales services. The aim is to enhance the quality and level of after-sales service provided to customers.

2.1 Scope of Application

This policy ensures that customers in Malaysia can avail themselves of return and refund services, replacement services, warranty repair services, and other after-sales services for products purchased from Fanda authorized sales channels. All after-sales services will be provided by the Fanda official service center.

2.2 Definition

In this policy, Fanda Technology or Fanda refers to Fanda Technology, and its affiliated subsidiaries, which will be hereinafter referred to as “we.” “You” refers to the end consumer who purchases the products specified in Section 2.3 of this policy. It does not include distributors or resellers who purchase products for resale business.

2.3 Applicable Product

This Policy is applicable to products purchased from Fanda authorized sales channels, with after-sales services provided by the Fanda official service center.

3   Return & Refund Service

For products purchased from Fanda Official Site, within fourteen (14) calendar days of the purchasing date on valid proof-of-purchase, original receipts or invoices or delivery date (if the delivery date is later than the purchasing date), if the product has a manufacturing defect, you can contact Fanda after-sales service team and request Return & Refund Service. We will be responsible for the return shipping fee. Within fourteen (14) calendar days after receiving the returned goods, the original purchase price will be refunded to your account.

For products purchased from Online Official Store of Lazada, Shopee, and other Platforms, please refer to the return & refund policy of the platform. For more details, you can contact the seller to confirm specific terms and conditions.

For products purchased from other Fanda authorized sales channels, please contact the seller to confirm its return & refund policy.

3.1 Notes of Return & Refund

1) When applying for the return & refund service, please provide valid proof-of-purchase, the original receipt or invoice. Besides, the original packaging and all accessories and gifts originally included with the Product shall also be provided.
2) The returned goods shall be in the original sealed condition and packed in good condition, and the labels and various logos of the returned goods and accessories show no signs of tampering or alteration. If there are any gifts, please return with the goods.

3) When returning the goods, please return the full set of goods (including the original packaging, all accessories, and gifts) with valid proof-of-purchase, the original receipt or invoice. Relevant payee shall be responsible for the refund.
4) When returning the goods, please return them to the designated address. The shipping fee shall be prepaid.

5) Unauthorized return or cash on delivery without the seller’s consent will be rejected.
6) If the Product to be refunded was purchased together with other products that resulted in a bundle discount, we reserve the right to void such discount, by deduction or revocation, upon refund.

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